Whitewright ISD

Parent Portal Absence / Grade Alert Error

There has been an issue with the alert service transition from txConnect to Ascender Parent Portal. They were able to find the issue and correct it yesterday, Wednesday, December 11^th. That was both good and bad. It has caused much confusion and concern for parents/guardians because OLD alerts have gone out for the first time today. The system gathered historical alerts and notified parents this morning of previous absences. Parents are receiving generic messages that their student(s) had an absence. The message does not contain a date for that absence so the parents are thinking that it was a recent absence when in reality it may not have been, could be an alert for an absence that occurred previously. The date of 12/12/19 reflects the date of the alert, today’s date, not the absence(s). Also, parents may receive an alert for a grade that falls below the threshold they have setup for grade notifications, but that alert may also be for something that occurred in the past. The good, after this initial mass sending of alerts, things should settle down and parents should only receive alerts when Grades and/or Attendance meets the threshold setup by the parent/guardian in Parent Portal.

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The District - Whitewright ISD covers 69 square miles located predominately in Grayson County with small portions in Collin and Fannin counties. We are located 18 miles east of Sherman. We are in District 9AAA for Football and 10AAA for all other UIL activities. The elementary school serves pre-kindergarten through grade 5, middle school grades 6 through 8, and high school grades 9 through 12.

Mission Statement - To provide an environment that will encourage each student to reach his/her potential.